Refund policy

Return and refund policy

Your satisfaction is our priority. Here is how we handle returns and refunds at Truffe & Co.

Satisfied or your money back — 30 days (all customers, Switzerland included)
You have 30 days from receipt of your order to change your mind, without having to give a reason. Write to us at contact@truffeco.com with your order number and we will let you know how to proceed. The item must be in good condition and in its original packaging. Depending on the product, we may either ask you to return it to us (return shipping at your expense) or process the refund without a return. The refund is issued to your original payment method within 5 to 10 working days after approval.

Faulty, damaged or incorrect item
If you receive an item that is faulty, damaged or different from your order, contact us within 30 days at contact@truffeco.com with your order number and a photo or video of the problem. After verification, we will send you a new product free of charge or refund you in full, shipping included. In most cases, you will not need to return the item to us.

Error or parcel not received
If your parcel does not arrive within the stated timeframe, or if we have made a mistake, write to us at contact@truffeco.com. We will find a solution quickly (reshipment or refund).

Refunds
Once your request has been approved, the refund is issued to your original payment method within 5 to 10 working days. You will receive a confirmation by email.

Right of withdrawal (European Union customers: France, Belgium, etc.)

If you live in the European Union, you have a statutory period of 14 days from receipt of your order to withdraw, without having to give a reason.

To exercise it, write to us at contact@truffeco.com or use the form below. We will refund all sums paid (including standard delivery costs) no later than 14 days after receiving your request, using the same payment method.

Depending on the nature of the product, we may either ask you to return it to us or process the refund directly without a return. We will let you know the procedure by email.

Legal guarantee (EU customers)
Independently of the right of withdrawal, consumers in the European Union benefit from the legal guarantee of conformity and the guarantee against hidden defects. If there is a problem, contact us at contact@truffeco.com.

Withdrawal form (to be completed only in the event of withdrawal)

To Truffe & Co — Jason Chevalley, Chemin de Marjovet C8, 1040 Échallens, Switzerland — contact@truffeco.com:

I hereby give notice of my withdrawal from the contract of sale for the following goods:
Ordered on / received on: …
Order number: …
Name: …
Address: …
Date: …